Contact LowLighter support.

Choose the support topic

Use the LowLighter support form when you need help with the product. Choose the topic that best describes the request so the message reaches the right support workflow.

Technical

Issues with setup, permissions, capture, shortcuts, or a feature.

Billing

Questions about plans, checkout, payments, cancellation, or credits.

Account

Sign-in, verification, password, or account-state questions.

Feature request

A request for a product capability or workflow improvement.

Other

A question that does not match the listed topics.

Send a useful support request

1. 1

   Open Support

   Open the support form from the LowLighter account experience.

2. 2

   Enter your contact email

   Use the address where support should reply.

3. 3

   Add a subject

   Keep the subject within the 120-character limit and describe the symptom.

4. 4

   Describe what happened

   Use the message field, which accepts up to 4,000 characters, and include the feature and visible message.

5. 5

   Attach evidence when useful

   Add supported files if they make the issue easier to understand, then submit the request.

Use the supported attachment limits

File types

PNG, JPG, WEBP, PDF, and TXT.

Number of files

Up to three attachments per request.

Per-file limit

Each attachment can be up to 4 MB.

Total limit

Attachments can total up to 7 MB.