Recover from a payment failure.

Read the payment-failure banner

When a subscription payment does not go through, the desktop shows a payment banner in the Account experience. The banner explains that payment failed and provides Update Payment and Dismiss actions.

Update Payment

Open the billing flow to update the payment method through Stripe.

Dismiss

Hide the banner for the current view without resolving the payment issue.

Past due

The subscription has a payment issue and is in the recovery state reported by the account.

Recover the subscription

1. 1

   Open Account

   Read the payment state and choose Update Payment.

2. 2

   Update the method in Stripe

   Complete the payment-method action in the customer portal.

3. 3

   Return to LowLighter

   Come back to the desktop or website after the payment flow finishes.

4. 4

   Check Account again

   Confirm that the payment state and feature access reflect the recovered subscription.

Know the recovery window

LowLighter gives a past-due subscription a three-day grace period before the payment state can remove paid access. Update the payment method during that window and use Account to confirm the result.